Stage 1
We will acknowledge your complaint within 24 hours and provide you with a written reply within 5 working days. If a written reply cannot be provided within 5 working days we will let you know the reason why.
We may need to meet with you to discuss the problem in more detail which may lead to a possible delay in providing the written response. We will ensure you are kept informed throughout each stage of the process.
We may need to meet with you to discuss the problem in more detail which may lead to a possible delay in providing the written response. We will ensure you are kept informed throughout each stage of the process.
Stage 2
If you disagree with the response that you receive please write to the Customer Relations Manager within 30 days with an explanation as to why you are dissatisfied. We will acknowledge your complaint within 24 hours and our Customer Relations Manager will review your complaint and respond to you within 5 working days with their decision.
Stage 3
If you disagree with the response from the Customer Services Manager you should initially contact your Local Authority or Housing Association Complaints Department.
Stage 4
If you are still dissatisfied with the responses you have received your local Citizens' Advice Bureau may be able to help.
Reporting a problem
If you have a concern about the services you are receiving from KNK Building Services Ltd we will try to resolve the problem for you. We may not be able to offer an immediate resolution to your problem without carrying out a full investigation. The Officer dealing with your problem will respond in writing within 5 working days. When you contact us with your enquiry or problem we will ask you for the following information:
- Your name, address and contact details
- A brief outline of the problem
- Any previous history relating to this specific enquiry or problem
- What actions you would like us to take
- If you have any diversity issues that we need to be aware of