Customer Feedback
We want to know what you think, so we can improve the services we provide.
Like what we do? Don't like what we do? Think we could do better?
We are committed to providing high quality services to all our Clients and Customers. We welcome and value your feedback so we can improve the services we provide to you. We take all forms of feedback seriously and use the information to monitor our performance and adapt our services to meet your needs. We are committed to providing you with good quality services. In striving for that quality, we sometimes make mistakes and when this happens it is important that you let us know. We will look into your complaint, let you know the outcome and take steps to put matters right as soon as we can.Comments, complaints and suggestions
Sometimes you may not wish to make an actual complaint, but want to suggest how we could do things better. You may also want to compliment us when we give good service.KNK aim to:
- deal with you honestly, fairly and politely
- try to give you the information you need
- try to see things from your point of view
- respect your right to confidentiality
- be trustworthy and reliable
- take account of the needs of people with a disability and those whose first language is not English
- always try to be efficient and effective
- have an easy to use complaints procedure if things do go wrong
- acknowledge your feedback or complaint within 24 hours
- provide a written response within 5 working days
Click here for details of how to report a problem.