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KNK Building Services Limited is a leading specialist provider of Facilities Maintenance, Repairs and Improvement Services to the Built Environment serving customers in both the public and private sectors.

The company’s commitment is to provide a full comprehensive “Gold Standard” range of services predominantly throughout London and adjacent Counties in a manner which exemplifies the ideal of “Total Quality Management” or “Right First Time Every Time”. In summary to ensure that we are capable of “Providing Solutions Throughout”.

Maintaining high levels of quality in everything we do is supported in our commitment to the following International Management Standards:

• Quality Management Standard ISO 9001:2000
• Environmental Management Standard ISO 14001:2004
• Occupational Health & Safety Management Standard OHSAS 18001:2002
• Information Security Management Standard ISO/IEC 27001:2005

KNK has set itself the target of becoming the region’s most innovative and successful (or acknowledged ‘Gold Standard’) specialist provider of Facilities Maintenance, Repairs and Improvement Services to the Built Environment

We therefore provide a high specification service which is responsive, reliable, reasonably priced and that meets and often exceeds all our clients’ expectations

In this way, we gain for ourselves the opportunity of repeat, long-term business and, above all, the satisfaction of doing a first-rate job whilst also knowing that the Company is actively striving to achieve its overall objectives

Additionally, we always endeavour to avoid confrontation and dispute – to the extent, indeed, where our approach was adopted significantly in advance of the current industry-wide trends towards ‘collaborative’ working

Due to this, we have the skills and knowledge within our organisation to successfully negotiate contractual terms, framework and partnership agreements to the mutual advantage of all involved stakeholders

The Company’s overall approach to its business – and its clients – is encapsulated within our motto:

‘Providing Solutions Throughout’

To this end and as part of the Company’s commitment to growing its business by developing good business practice and providing a first-rate standard of service, we employ the use of a set of paired acronyms to help provide a clear focus as to the type of services we provide (‘firm’) and the way in which we consistently strive to provide them (‘SPACE’)

We therefore define these as follows:

f	facilities	To Provide a Full, comprehensive & ‘Gold Standard’ range of Facilities Improvements, Repairs & Maintenance Services throughout South London & the adjacent Counties in a manner which exemplifies the ideal of ‘Total Quality Management’ – or, ‘Right first Time, Every Time’. In summary, to ensure that we are capable of: ‘Providing Solutions Throughout’
i	improvements
r	repairs
m	maintenance

 

S	Service	RESPONSIVENESS	To provide a responsive, reliable and robust standard of Service whilst also striving for continuous improvement
		STANDARD OF WORK
P	Presentation	IDENTIFICATION	To Present ourselves in a professional, workmanlike manner which is clearly identifiable
		CORPORATE IDENTITY
A	Accuracy	TYPE OF WORK	To Accurately assess & implement all requirements relating to both the works and our Clients and Customers
		APPOINTMENTS
C	Communication	PROVISION OF INFORMATION	To regularly Communicate with all stakeholders with regard to the progress of the works
		REVIEW OF FEEDBACK
E	Effort	CUSTOMER CONSIDERATION	To put every Effort into respecting all stakeholders and achieving all-round satisfaction
		JOB SATISFACTION